Returns & Exchanges

At Sonara Jewelry, we want you to be completely enchanted by your new pieces; if for any reason you are not satisfied, we offer 30-day returns and exchanges for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully place the jewelry in its original Sonara gift box and secure it inside a padded shipping mailer to ensure it arrives safely.

3

Affix Shipping Label

Download and print the prepaid shipping label provided through our portal and securely attach it to the outside of your package.

4

Receive Your Refund

Once our quality assurance team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing