Frequently Asked Questions

Everything you need to know about your Sonara Jewelry experience.

What materials are used in Sonara Jewelry?

We use high-quality materials including 18k gold plating over sterling silver, ethically sourced gemstones, and premium stainless steel to ensure durability and a luxurious finish.

How should I care for my jewelry to prevent tarnishing?

To maintain brilliance, avoid contact with perfumes, lotions, and water. We recommend storing your pieces in the provided Sonara pouch and wiping them with a soft microfiber cloth after each wear.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless they arrive damaged.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.

Does Sonara Jewelry offer a warranty?

Yes, all our pieces come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, loss, or normal wear and tear.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.